Frequently Asked Questions (FAQ)

How to proceed with vacuum packaging?

Unroll the cushion on a smooth surface. Open the plastic bag containing the cushion and remove it completely. The cushion will regain its volume within 8 to 12 hours, during which time avoid handling it.

How to wash?

Washing will depend on the product purchased.

Please read the washing instructions carefully.

 

Cushion with non-removable filling (Hamsa, Round, Long and Mini)

Washing instructions

  • – Tie in half with Magic Mountain Tape
  • – Wash on a short cycle in the washing machine with cold water.
  • – Use neutral laundry soap.
  • – For more stubborn stains use stain remover.
  • – NEVER use SANDWASH

Drying instructions

  • – Leave to dry in a well-ventilated room.
  • – If using a tumble dryer, use a low temperature or air dryer only.

 

Outdoor cushions

Washing and drying will depend on the fabrics chosen. In this case, each part will include its own instructions.

 

Cushion square with patchwork

Washing instructions

  • – Wash on a short cycle in the washing machine with cold water.
  • – Use neutral laundry soap.
  • – For more stubborn stains use stain remover.
  • – NEVER use SANDWASH

Drying instructions

 

  • – Leave to dry in a well-ventilated room.
  • – If using a tumble dryer, use a low temperature or air dryer only.

 

Cushion square Printed

Washing instructions

  • – Wash on a short cycle in the washing machine with cold water.
  • – Use neutral laundry soap.
  • – For more stubborn stains use stain remover.
  • – NEVER use SANDWASH

Drying instructions

  • – Leave to dry in a well-ventilated room.
  • – If using a tumble dryer, use a low temperature or air dryer only.
  • – If you want to iron the piece

NEVER DO IT ON THE DESIGN

 

Cushion square Embroidered with embroidery without application

Washing instructions

  • – Wash on a short cycle in the washing machine with cold water.
  • – Use neutral laundry soap.
  • – For more stubborn stains use stain remover.
  • – NEVER use SANDWASH

Drying instructions

  • – Leave to dry in a well-ventilated room.
  • – If using a tumble dryer, use a low temperature or air dryer only.

 

Clutch Bags

Washing instructions

  • – Hand wash with neutral soap.

Drying instructions

  • – Leave to dry in a well-ventilated room.
  • – If using a tumble dryer, use a low temperature or air dryer only.

 

Magic Animals

Washing instructions

  • – Hand wash with neutral soap.

Drying instructions

  • – Leave to dry in a well-ventilated room.

 

Patchwork fabric bags

Washing instructions

  • – Wash on a short cycle in the washing machine with cold water.
  • – Use neutral laundry soap.

Drying instructions

  • – Leave to dry in a well-ventilated room.

 

Printed Tote Bag

Washing instructions

  • – Wash on a short cycle in the washing machine with cold water.
  • – If the bag has fringes, wash inside out.
  • – Use neutral laundry soap.
  • – For more stubborn stains use stain remover.
  • – NEVER use SANDWASH